Where's my order?
If you wish to enquire about an order that you have not yet received
>> Please read this before contacting us! <<
Monday 30 October to Wednesday 1 November 2023
Please be aware that this is a very busy time.
However, we are working hard to get orders complete as soon as possible and within the usual 48 hrs.
Please don't enquire about your order before this time as this only delays the whole process.
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If you have ordered digital originals, an email containing a link to download your photographs will be sent to you via WeTransfer.
They will normally be sent to you within 48 hours but please allow a little longer during busy times.
By all means contact us if you have not received them after 48 hours
by using our 'Where's my order' form here
Firstly, please check your junk/spam folder!
Are your PayPal contact details up to date?
Your download link will be sent to the email address associated with your PayPal account. If this is an address that you no longer use we will not be able to contact you. In which case please contact us and give us an address that you do use!
If you have ordered prints, You will be sent an email confirming that your order has been processed and will include an estimated delivery time for your photographs. Again, usually within 48 hrs.
Please be aware that your photographs are prepared for you manually.
They are edited with care to ensure the best possible results.
It is not an automated service!